Quality Policy
NorTrade's goal is to deliver reliable, high-performance industrial products and technical solutions to our customers, in accordance with the expectations and regulatory requirements of the industries we serve — pneumatics, industrial automation, rail, automotive, energy, food and pharmaceutical industries.
We are committed to maintaining a quality-oriented corporate culture built on technical excellence, continuous improvement and responsible engineering practices.
Our Quality Commitments
1. Customer Satisfaction
We strive to fully understand our customers' technical and operational needs, and provide products and services that consistently meet or exceed expectations. Our goal is long-term, trust-based cooperation with professional technical support and reliable delivery performance.
2. Compliance with Standards and Industry Regulations
The products we distribute comply with relevant international and industry-specific standards (ISO, EN, ATEX, IECEx, and other rail and automotive certifications). We operate an ISO9001 Quality Management System, the effectiveness of which we regularly review.
3. Reliable and Traceable Supply Chain
We only work with recognized manufacturers whose products meet strict quality and safety requirements. We ensure complete traceability of products and provide all technical and regulatory documentation when required.
4. Continuous Improvement
We regularly evaluate our processes, performance indicators and customer feedback to identify improvement opportunities. We continuously develop our employees' professional competence and strive for technological and process optimization improvements to enhance efficiency and quality.
5. Technical Expertise
Our engineering and sales team has up-to-date knowledge of industrial standards, new technologies and application requirements. We provide expert technical support for product selection, system design and troubleshooting.
6. Social Responsibility and Sustainability
NorTrade is committed to sustainability and responsible engineering practices. We prefer high-quality, long-lasting products that reduce waste and energy consumption. We support solutions that enable lower energy consumption and more optimal operation. We help our partners operate more efficiently and sustainably. We believe that responsible technology and thoughtful engineering decisions contribute to a safer and more sustainable industrial future.
Our Goal
To serve the industrial, rail, automotive, energy, food and pharmaceutical sectors as a reliable and responsible partner, with quality-assured products, professional technical support and sustainable engineering solutions.